We are unable to accept exchanges at this time for hygiene and safety reasons. If you have received a defective item, we will replace it at no charge.
Four easy steps between “it’s not right” and “it’s sorted” — most returns are completed within 7 working days.
Message us on WhatsApp or email with your order number and the reason for return.
Keep the product unused with its original packaging; our courier picks it up from your doorstep.
Our team inspects the returned item within 24–48 hours and confirms your refund or replacement.
Money is sent back to your original payment method — bank, JazzCash, Easypaisa or card.
You can return a product if it meets all of these conditions:
For hygiene and safety reasons, the following cannot be returned:
Refunds are always returned to the original payment method — transparent, tracked and confirmed at every step.
Wondering where your refund will land? It goes straight back to the way you paid — no store credit unless you ask for it.
Paid via bank? Your refund returns to the same account within 5–7 working days.
Card payments are refunded to the same card; the bank may take 7–10 days to post it.
Wallet payments are refunded instantly to the same number — usually within 24 hours.
COD orders are refunded via JazzCash, Easypaisa or bank transfer of your choice.
